Faqs

Local policy: Only alowed people over 18.

When you buy tickets it is understood that you have the equipment to be able to print tickets for yourself. If you have a smartphone, all you have to do is show the QR code at the gate. [...]

If the purchase has been made successfully, Ticketea will send you an e-mail in a few minutes’ time. If you cannot see it in your e-mail in-box, your computer may have classified it as spam [...]

Ask your bank or savings bank to activate it. Each one has a different ID checking system. Some send PINs in SMSs or using a “battleships”-type system (Laboral Kutxa); others (such as [...]

For your safety, and to prevent fraud, the payment system used by La Caixa makes payments made using VISA and MASTERCARD safe. So if your bank uses a system for checking ID, our server will also [...]

Those points of sale do not use safety systems to check purchasers’ IDs. Or it may be that the purchaser’s identity for the services you bought were checked in other ways, such as [...]

If you have received a message from the organisation saying that your VISA or MASTERCARD has not been accepted, even though it is valid, your bank or savings bank probably has a system for [...]

Tickets bought online using the Ticketea system and those bought at physical sales points are different; each ticket has its own code or booking reference number and is only valid for getting [...]

Selling tickets on our website is a service we offer event organisers, but it is their right to choose to use it, use other ticket sales services or not to use any at all. In any case, we always [...]

To prevent having to go to sales points to buy them, we have set up our Ticketea system so that you can buy tickets in advance using our secure platform. To buy tickets, all you need is a valid [...]